In January, TTEC announced a new contract win with Volkswagen Group UK along with a new contact centre in Leeds to expand the TTEC European network. The company aims to help and guide Volkswagen Group UK throughout their digital transformation and customer experience journey.
The deal is part of Volkswagen Group UK’s five-year digitalisation plan which aims to transform customer experience and drive improved loyalty, retention and advocacy. This also includes increasing the number of channels to deliver a greater customer experience via phone, live chat, messaging, social media and through a virtual showroom/live tour.
