DIGITALL and Parloa Join Forces to Deliver Next-Level Customer Service with AI
The strategic partnership between these two companies is a significant step forward in the evolution of customer service solutions.
FRANKFURT, May 15, 2024. DIGITALL, a European technology and consulting company, has announced its strategic partnership with Parloa, a leading AI company that specializes in automating customer service. This collaboration will empower DIGITALL to deliver unparalleled customer service experiences to its clients, particularly those in high-volume sectors like financial services (FSI), retail, and travel and transportation.
“We believe that our partnership with Parloa is a game-changer for our clients,” said Fabrice Berrez, Vice President Data&AI at DIGITALL. “By integrating Parloa’s best-in-class technology with our existing AI solutions, we can provide our clients with a significant competitive advantage. This strategic collaboration enables us to deliver exceptional customer service while streamlining operations and reducing costs.”
“We are thrilled to be able to combine forces with DIGITALL,” said Hanna Waldenmaier, VP of Parloa’s Global Partnerships. “Parloa’s platform is a perfect complement to DIGITALL’s service offerings, and we know that, together, we will be able to offer customers the best possible service experience.”
Enhanced Customer Service for Clients
· DIGITALL‘s integration with Parloa’s industry-leading Generative AI capabilities will enable businesses to provide a more efficient and personalized customer service experience.
· Parloa will enhance its AI-powered solutions thanks to DIGITALL's expertise in chat and email channel processing. The integration of DIGITALL's AI-based automated claim handling capabilities with Parloa will provide clients with a more comprehensive and efficient customer service experience. Moveover, DIGITALL's infrastructure enables Parloa to offer its customers 24/7 support, ensuring consistent and reliable service.
About DIGITALL
DIGITALL is a European technology and consulting company paving the way to the next generation of digital transformation and cloud experience. Its focus lies on digitalization and the protection of customers, employees, and data. With more than 20 years of experience in the global market, DIGITALL offers a wide range of innovative products, solutions, and services in the areas of Digital Consulting, CRM & Workplace, Data & AI, Cyber Security, ESG, Software Engineering and Cloud & Managed Services to securely transform its customers’ core business processes into the digital world. In addition to its extensive portfolio, DIGITALL has strong strategic partnerships with leading technology companies, including Salesforce, Microsoft, ServiceNow, IBM, SAP, MuleSoft, Cisco and Snowflake. Find out more at https://digitall.com/
About Parloa
Parloa is a leading AI company for the automation of customer service. Parloa’s platform unites humans and AI in one team to take companies’ service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs about 250 people in Berlin, Munich, and New York.