Annual Industry Report 2025
The sourcing industry remains one of Bulgaria’s key growth engines —internationally connected, innovation-driven and well positioned for the next wave of technological transformation. With the right conditions, Bulgaria can strengthen its competitiveness and secure a place among Europe’s leading digital economies.
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833 Bulgarian companies
3 main segments:
- 33 companies in R&D
- 388 companies in BPO
- 412 companies in ITO
Analysis
All key indicators for the development of the technology and business services sector in Bulgaria:
- the industry's contribution to the Bulgarian GDP
- number of employees
- geodemographic profile of the industry
Forecasts
Bulgaria’s sourcing sector is shifting toward value-driven, innovation-led growth, strengthening its position as a regional hub, but continued progress will depend on addressing skills shortages amid rising costs and uncertainty.
The high-tech industry in Bulgaria
overview of the segmentation of companies along with the key trends
The report analyses 833 Bulgarian companies operating in business process sourcing (BPO), information technology sourcing (ITO) and research and development (R&D).
The period through 2024 confirmed the resilience and maturity of Bulgaria’s sourcing and digital services sector. Amid an evolving global environment, the industry reinforced its role as a key contributor to the national economy, supported by innovation, expanding R&D activity and strong international engagement.
Despite stabilising employment, the sector continued to achieve solid revenue growth, reflecting a shift toward higher-value, knowledge-intensive services and strengthening Bulgaria’s position as a competitive regional destination.
The period through 2024 confirmed the resilience and maturity of Bulgaria’s sourcing and digital services sector. Amid an evolving global environment, the industry reinforced its role as a key contributor to the national economy, supported by innovation, expanding R&D activity and strong international engagement.
Despite stabilising employment, the sector continued to achieve solid revenue growth, reflecting a shift toward higher-value, knowledge-intensive services and strengthening Bulgaria’s position as a competitive regional destination.
The sector as an employer
a total of 105,436 full-time employees (FTEs)
In 2024, employment in the sourcing sector effectively plateaued, increasing by just 0.2%, following the rapid expansion observed in 2022–2023.
At the same time, operating revenue continued to grow by 7.6%, confirming a shift toward value-driven growth.
The report
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