Industry reports
Find here key industry data, trends and analysis from Bulgaria and SEE
Annual Industry Report 2025
The AIBEST Annual Report 2023 analyses 833 Bulgarian companies operating in business process sourcing (BPO), information technology sourcing (ITO), and research and development (R&D).
An analysis of key indicators for the development of Bulgaria's technology and business services sector includes:
Download full report An analysis of key indicators for the development of Bulgaria's technology and business services sector includes:
- the industry's contribution to the Bulgarian GDP
- number of employees
- geodemographic profile of the industry
SEE Sourcing Industry Report 2024
The SEE Sourcing Industry Report 2024, prepared in September 2024, covers 2,293 companies across 11 countries in Southeast Europe, spanning all sourcing segments and sub-segments.
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The AIBEST Annual Report 2024 analyses 817 Bulgarian companies operating in BPO, ITO, and R&D.
The AIBEST Annual Report 2023 analyses 802 Bulgarian companies operating in BPO, ITO), and R&D.
The SEE Sourcing Industry Report 2023 encompasses 2,168 companies from all 11 countries and all sourcing segments.
This edition of the report covers 774 Bulgarian companies operating in R&D, BPO and ITO.
The SEE Sourcing Industry Report 2022 encompasses 2,015 companies from all 11 countries and all sourcing segments.
The AIBEST Annual Industry Report 2021 covers 677 Bulgarian companies engaged in BPO and ITO.
The AIBEST Annual Industry Report 2020 covers 610 Bulgarian companies
engaged in BPO and ITO.
engaged in BPO and ITO.
AIBEST 2019 Annual Industry Report includes data about 583 Bulgarian companies engaged in BPO and ITO.
The main focus of the report are the ITO and BPO segments of the sourcing industry, including VBPO, FAO, HRO, etc.
The 2018 Annual Industry Report includes data about 477 Bulgarian companies engaged in BPO and ITO.
The comprehensive study of the outsourcing industry in Bulgaria is based on data for 389 BPO and ITO companies.
The comprehensive study of the outsourcing industry in Bulgaria encompasses 180 individual companies from BPO and ITO fields.
Talent Trends Survey
The AIBEST Talent Trends Survey is an annual benchmarking study based on data from AIBEST member companies, providing exclusive insights into the latest HR trends and workforce practices across Bulgaria's technology and business services sector.
The Talent Trends Survey includes insights on:
The Talent Trends Survey includes insights on:
- compensation and salary trends
- employee benefits
- remote and hybrid work practices
- talent acquisition and workforce metrics
- ESG policies and initiatives
Skill Mapping Surveys
The AIBEST Skills Mapping Surveys analyze the current and future skills landscape across Bulgaria's Business Process Outsourcing (BPO) and Shared Service Center (SSC) sectors, identifying workforce capabilities, skills gaps and emerging competency needs.
The surveys include insights on:
The surveys include insights on:
- current and future skills requirements
- workforce capabilities and skills gaps
- AI readiness and automation competencies
- functional maturity and service capabilities
- upskilling priorities and future-critical skills
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