Member updates

TTEC in EMEA sweeps the board winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment

1.   TTEC was named “Best Contact Centre” and “Best Employee Empowerment” by the European Customer Centricity Awards
2.   TTEC also won the top prize at the UK National Contact Centre Awards in the “Effective Employee Engagement Programme” category

At the European Customer Centricity Awards, TTEC won “Best Contact Centre”, for its network of contact centres across EMEA and “Best Employee Empowerment” for its employee engagement programme, Culture CX. TTEC in EMEA was also highly commended for its “Business Change/Transformation” for its Culture CX employee engagement initiative and named runner up for its “Best Crisis Strategy and Management” for its management of staff and business continuity efforts during the COVID-19 pandemic.

At the UK National Contact Centre Awards, TTEC in EMEA won gold for “Most Effective Employee Engagement Programme” for their Culture CX initiative. TTEC in EMEA were also named finalists for “Best Team Leader” for their Belfast Service Delivery Team Leader, Lisett Nunez and “Best Business Improvement Team” for their employee engagement initiative, Culture CX, which has transformed their contact centres across EMEA.
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