SEE Sourcing Industry Report 2022

The SEE Sourcing Industry Report 2022 was prepared in May 2022. The report encompasses 2,015 companies from all 11 countries and all sourcing segments.
ITO is the leading segment in SEE in terms of the number of companies – 1,182 in 2020, while BPO consisted of 833 companies. HRO and VBPO dominated the BPO segment in 2020, together accounting for 58% of all entities in it. At the same time, shared service centers are the fastest-growing sub-segment, accounting for one out of four vendors established after 2018.

The industry headcount almost hit the 250,000-mark in
2020, with 48% of all employees being based in Romania. On an annual basis, the overall number of sourcing staff in SEE dropped by nearly 5,000 people, but was still 23% above the headcount at the beginning of the five-year period. A swift return to pre-pandemic growth levels is expected from 2021 onwards

Sourcing companies contributed EUR 137 mln to the
state budgets in the region through corporate taxes in
2020, compared with EUR 132 mln in the previous year.

The sourcing industry in Southeast Europe (SEE) generated aggregate operating revenue of EUR 10.7 bln in 2020, up by 4.9% year on year. ITO was more prominent in size than BPO, with an annual turnover of EUR 5.7 bln, while BPO registered operating revenue of EUR 5.0 bln. ITO also grew at a faster rate of 6.8% over the year, while BPO expanded by 2.9% in 2020.
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