The nomination is in the category Best Technology Response to Covid-19, related to the pro bono digital solution we have developed for the Bulgarian government. The chatbot channel named Covid-19 Bulgaria is acknowledged as one of the best technological responses globally.
About the chatbot:
The main purpose of the channel is to serve as a reliable source of information on the latest development of the pandemic situation in the country. The channel brings in one place:
- statistics on the situation in Bulgaria
- the latest official news regarding COVID-19 in the country
- the recorded daily briefings of the Operational Headquarters for Fight with Coronavirus Pandemic in Bulgaria.
The channel’s functionality allows the user to receive important notifications on the subject in real time.
As a result of this initiative over 3.5 million Viber users in Bulgaria can find first-hand information from official sources about the latest developments and the measures taken by the Government. Each user is able to take a quick online test based on common symptoms of COVID-19. While the test cannot be interpreted as a diagnosis, it enables residents to obtain further information on potential symptoms prior to contacting a specialist.
Official link to the application: https://chats.viber.com/covid19bulgaria
