A new superhero has entered the chat!
We from Concentrix Bulgaria are so excited to announce the launch of our new AI-powered app, iX Hero! As the latest member of our iX product suite, iX Hero helps humans and AI work together to create smarter, faster, and more engaging customer experiences. We like to say it's a superhero tool belt that gives customer experience advisors instant access to the knowledge and insights they need to have better interactions with every customer.
This product was inspired, developed and tested by thousands of our own frontline game-changers who were able to use these technologies to improve customer satisfaction for many of the world’s best brands (our clients), and now we're offering this superpower to the market.
iX Hero offers our clients a major leap forward in AI-powered customer experience support. This latest innovation from our Product team helps position us ahead of our competitors and at the forefront of companies changing the game with AI.
iX Hero does all this in one screen: Human ingenuity + AI experience
How iX Hero can impact your business:
Advisors are being asked to do more with less. It’s time they had the right tools to keep up.
We from Concentrix Bulgaria are so excited to announce the launch of our new AI-powered app, iX Hero! As the latest member of our iX product suite, iX Hero helps humans and AI work together to create smarter, faster, and more engaging customer experiences. We like to say it's a superhero tool belt that gives customer experience advisors instant access to the knowledge and insights they need to have better interactions with every customer.
This product was inspired, developed and tested by thousands of our own frontline game-changers who were able to use these technologies to improve customer satisfaction for many of the world’s best brands (our clients), and now we're offering this superpower to the market.
iX Hero offers our clients a major leap forward in AI-powered customer experience support. This latest innovation from our Product team helps position us ahead of our competitors and at the forefront of companies changing the game with AI.
iX Hero does all this in one screen: Human ingenuity + AI experience
- Announcements - timely, relevant updates that keep advisors up-to-date with critical information
- Knowledge - AI-powered knowledge tools to give advisors answers to questions, fast
- Insights - personalized, data-driven coaching to improve performance and compliance
- Summarize - real-time transcripts and AI summaries capture the key moments of the interaction
- Harmony - improve pronunciation in real-time to ensure every word is understood (coming soon)
- Clarity - automatic, real-time noise reduction for crystal-clear calls (coming soon)
How iX Hero can impact your business:
- 15% Reduction in average handle time
- 12 % Improvement in CSAT
- 20% Reduction in advisor search time
Advisors are being asked to do more with less. It’s time they had the right tools to keep up.
- Read more about our newest AI App here.
